Nilou is friendly, knowledgeable, experienced, and clearly respected. She was dedicated in helping me find a home in this crazy seller's market. When I couldn't be there to view homes in person, she offered and made excellent virtual showings (video footage of her going through the home and describing what she sees). It helped me feel confident in putting in an offer before I could see the home in person. At the end of the day, I got the right home and Nilou worked well with the seller's agent to resolve a couple of items and reduce the impact on the pocketbook. Whether it was inspectors, title folks, or contractors, Nilou was quick to offer help. They all responded to her quickly and several folks commented about how much they liked and respected her. No buyer's remorse here!