Nilou is more than we could have ever expected. She was thorough from the very beginning and made sure we understood the process. We were moving from a different state which made timelines a little more sensitive. From the first phone call to talk about our house search up to today, which is a few weeks after closing, Nilou is still going above and beyond to make sure we're taken care of. She's knowledgeable about the area, understood our wants and needs and caught on quick to our preferences. She lead us to put in an offer that was accepted, against some strong competition, and we are more than happy with our new home! I recommend her every chance I get!